Alameda County &Contra Costa County
Responsibilities:
Professional Tellers are responsible for the processing of transactions accurately and efficiently in a fast paced environment. Your duties will include, but are not limited to the following:
- Ability to work within established policies, procedures and guidelines
- Identifying customer needs and referring financial products and services
- Consistently seeking to delight our customers and delivering exceptional customer service with a positive attitude
- Building customer loyalty; establishing customer relationships through courtesy and friendliness, including addressing each customer by name
- Contributing to a positive team environment in the banking center through team-work, team spirit and coaching
- May be required to work Saturdays and or extended hours
- Minimum of six months customer service experience
- Ability to work effectively as a team member
- Strong oral and written communication skills
- Ability to respond and assist customers with inquiries and/or problem resolution
- Careful attention to detail and time management
- Pass teller pre-employment assessment
- Minimum of six months cash handling experience
- Previous experience with cross-selling, up-selling, and/or referring products
- Ability to identify customer financial needs, goals and objectives
- Proficiency in basic computer skills
- Previous banking/financial services/teller experience
